NEW YORK (CBSNewYork) — Moving to the Big Apple has was a giant nightmare for a pair from Arizona.
They loaded all their stuff onto a transferring truck again in November, and now, two months later, they’re dwelling out of suitcases, unsure if it would ever arrive.
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Working from dwelling out of a garden chair and sleeping on an air mattress isn’t precisely how Amy Newberg and Martine Danel deliberate to make their thirty fourth Avenue condominium “home.”
“I bought the air mattress right before we arrived here, just thinking, oh, in case there’s a few days overlap,” Newberg advised CBS2’s Lisa Rozner.
Well, now it’s been eight weeks.
“I haven’t been able to work in two months because I don’t have my instruments. I’m a musician,” Danel mentioned.
On Nov. 18, belongings from their Phoenix condominium had been packed up by Flash Moving and Storage, Inc., headquartered in Los Angeles.
“They packaged all of our stuff very carefully … It went smoothly,” Newberg mentioned.
Just one week earlier than the large transfer, Newberg realized she was coping with two firms, not one.
She initially acquired an estimate from Allstate Moving and Storage, Inc., based mostly in Delray Beach, Florida, and paid them about $2,500.
She then observed the contract mentioned Allstate is a “moving coordinator.” A transferring coordinator that selected Flash, however she solely realized it was Flash 24 hours earlier than transferring day. Newberg then needed to pay them about $1,800.
“That was not apparent to me on the phone,” she mentioned. “They had said that typically, the process takes about three to ten business days.”
The contract clarified, “The carrier … has up to 30 business days to deliver the household goods” or else it could owe the shopper late charges.
“But they said that it was very rare that that would happen,” Newberg mentioned.
Newberg and Danel haven’t acquired any a reimbursement and few updates.
They say Flash advised them the driving force would go away round Thanksgiving and once more round New Year’s, however the driver needed to spend time together with his household so there can be a delay.
Newberg says additionally they mentioned, “The truck was having mechanical issues … They have said that it’s in California, but they have not given us a location either.”
At the corporate’s Los Angeles deal with, there isn’t any signal of transferring vehicles. It’s an condominium complicated.
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No one at Flash returned CBS2’s voicemails, textual content messages or emails.
Newberg says Allstate advised her they’ve additionally had problem reaching Flash.
We referred to as Allstate’s customer support division.
“What kind of vetting does your company do?” Rozner requested.
The particular person mentioned “I’m not really sure” however that he’d been in touch with the couple each day.
“Have you had issues reaching the company before?” Rozner requested.
He mentioned “No” and partially that “the issue … is Amy and Martine are very unsatisfied, and they don’t understand the logistics of their delivery.”
“So I think the lack of communication really makes me worried that people are doing this intentionally. I try to have the best of intentions for people and I just feel taken advantage of,” Newberg mentioned.
“Just give us our stuff. That’s all we want,” Danel mentioned.
The couple will not be alone. Dan Kershner says a special transferring dealer employed Flash when he moved from Washington state to Virginia final 12 months.
“And then it took three months,” Kershner mentioned. “There’s no regulation, in my opinion. It’s just completely terrible.”
Twenty-seven folks have complained to the Federal Motor Carrier Safety Administration about Flash since 2020, however the company didn’t reply to our a number of emails asking if it could take motion.
The Better Business Bureau provides Flash an “F” score and advises prospects all the time ask upfront, is the corporate a mover or a dealer?
“‘Cause a broker’s gonna take your specs, send it out to all these movers to try to get somebody to accept your move,” mentioned Claire Rosenzweig, president and CEO of the BBB of Metropolitan New York. “You wanna get at least three written estimates … They’re gonna offer you insurance by weight, which frankly covers just about nothing. What you wanna go for is the full value insurance, which covers the replacement cost of the item … If you have anything valuable, um, you know, jewelry, family heirlooms, anything that’s really irreplaceable, you don’t wanna put that in the truck. You wanna make other arrangements … If they ask you for things that are unreasonable, like a big upfront deposit, if they ask for it in cash, you don’t wanna do that.”
For now, Newberg and Danel reside a tentative way of life — cooking with one pan they purchased on Black Friday and utilizing a kettle loaned by a coworker, holding out hope their objects come quickly.
Days after we contacted Flash, the corporate advised Newberg the truck left California on Monday and would arrive in 4 to 6 days relying on climate.
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As for Allstate, the transferring dealer, we did comply with up asking to talk with the proprietor, however nobody obtained again to us.